Complete support ticketing system for technical issues with filtering, logging, notes, assignment, and description of resolution.
Automatic testing for site minimum requirements on the accessing device
User-initiated support ticketing system with ability to add additional information and close tickets
Direct routing of particular ticket topics to certain admins
Admin assignment of tickets to individual admins
Tracked ticket response to user
Ability to make notes on the ticket
Capability to close and reopen tickets
Logging of ticket activity
Online Learning Networks
Success requires a lot more than technology. We have our own online learning network (some might call it a Learning Management System or LMS) designed to satisfy the demands of the audience first and then report all activity to administrators.